Support
Our simplified Support Services were created to ensure your success. We bring you:
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Deep domain and functional expertise
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Knowledge of best practices that add efficiency and effectiveness
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Representatives fully focused on specific modules or functionality within SuccessFactors
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Proactive release review and new feature uptake
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Admin enablement and system checks aligned to HR Calendar and business processes
Flexibile Engagement
Ad-hoc Support
For customers who require infrequent consulting expertise, Synnefo offers ad-hoc engagement capability with no ongoing commitments. Pre-Paid support bundles are also available.
Features
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Qualified experienced consultants
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Objective independent advice
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Smart solutions within best practice standards
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Knowledge transfer and empowerment
All at competitive daily consulting rates.
Account Support
For more permanent support needs, Synnefo offers ongoing support on a pre-arranged basis. Terms of arrangement are flexible and able to be sized and reviewed based on the on-going changing needs of each customer.
Features
In addition to our Ad-hoc offering Synnefo will;
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Set up pre-arranged support schedules, for example, a specialist Synnefo consultant 2 or 3 days per week.
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Guarantee service levels.
Premium Support
In addition to the provision of on-going consulting, Premium Support provides round the clock consulting advice or assistance by Synnefo.
Features
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Access to Synnefo resources on-call.
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Advisory services.
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Proactive advisory service from Synnefo in relation to SAP upgrade reviews specific to your solution.